Hey, it’s Max. Here are the answers to the questions you might have about RANGEHEART. If yours isn’t here, send me a message.
Who is behind RANGEHEART?
I’m Max, the founder and person running RANGEHEART. It’s a small, growing Western-inspired streetwear brand built around graphic tees, boxy hoodies and the idea that your demons don’t get the reins.
How do the tees and hoodies fit?
The collection has a boxy silhouette. Check the individual product’s size options and any measurements before choosing. If a measurement you need is missing, contact me before ordering. The Size & Care Guide explains how to measure a garment you already like.
How do I care for the print?
Follow the care label that comes with your garment. For suitable cotton graphic clothing, wash gently in cold water, inside out, with similar colors, and air dry. Avoid bleach and ironing directly over the artwork.
When will my order arrive?
Preparation time and carrier transit are separate. Check the product and checkout for the estimates that apply to your order. If an estimate isn’t shown, contact me before paying so I can confirm the expected timing.
What does shipping cost?
Standard shipping to the United States and Canada is free on orders of US$100 or more after discounts and before taxes. Below US$100, standard shipping is US$12. Optional express shipping, where offered, costs extra. The threshold is in US dollars; checkout displays any supported currency conversion.
How do I track my order?
Your shipping confirmation contains the tracking link. Check your inbox and spam folder. A new label may not show movement until the carrier scans the parcel. If you need help, email your order number.
Can I change my address or cancel an order?
Contact me as soon as possible with your order number. I’ll check whether it can still be changed or cancelled and confirm the next step. Changes aren’t guaranteed after dispatch.
Can I return something or swap sizes?
You can request a return or size exchange within 30 calendar days of delivery. Items must be unworn, unwashed and in their original condition. Exchanges depend on availability. Check Returns & Exchanges for postage, refund timing and instructions.
What if an item is damaged, incorrect or missing?
Email your order number and explain what happened. For damaged or incorrect items, include clear photos of the product and packaging. I’ll investigate and work with you on an appropriate replacement or refund.
My tracking says delivered. What should I do?
Check the delivery address, safe places and whether someone at your address accepted it. If you still can’t find the parcel, contact me so I can help investigate with the carrier.
Why is a size unavailable?
Availability is shown for the size and color you select. If that option is unavailable, you can’t order it through checkout. Contact me if you’d like to ask about a future restock.
How do I contact Max?
Use the Contact Us form or email maximehoule100@gmail.com. Include your order number for an order question, or the product name for a sizing question.
More detail: Size & Care · Shipping · Returns & Exchanges.
How does buy two, get one free work?
Choose any three RANGEHEART tees for US$100, or any three hoodies for US$190. Pick each item’s design, color and size, including the free item. Tee and hoodie bundles qualify separately: tees cannot count toward a hoodie bundle or vice versa. Add all three items; one item in that category is free automatically. The offer repeats for each set of three in the same category. Both bundles include free standard shipping to the US and Canada. Taxes are calculated at checkout.