Last updated: September 22, 2026
Not quite the right fit? I’ll help you work through it. — Max
You can request a return or size exchange within 30 calendar days of delivery. Contact us before sending anything back.
What can I return?
Items must be unworn, unwashed and in their original condition, with tags attached where supplied. Trying something on indoors is fine. Items marked final sale before purchase are excluded from change-of-mind returns, subject to your rights under applicable law.
How do I start a return or exchange?
- Contact RANGEHEART with your order number, order email, item and reason.
- Tell us whether you’d like a refund or a different size.
- Wait for return instructions and the correct return address, then send your parcel with tracking.
Please don’t send returns to our business correspondence address without instructions.
Who pays for return shipping?
For a change of mind or sizing return, you cover return postage unless we agree otherwise or the law requires otherwise. For an item that arrived damaged, defective or incorrect, contact us with photos; we’ll arrange an appropriate remedy and cover any return postage we require.
How do exchanges work?
Size exchanges depend on availability. We’ll confirm the replacement and any shipping charge before arranging it. If the requested size isn’t available, we’ll discuss a refund or another suitable option with you.
When will I receive my refund?
After we receive and inspect your return, we’ll email the outcome. Approved refunds go to the original payment method. Please allow up to 10 business days for our processing; your payment provider may take additional time to show the funds. Original shipping charges aren’t refunded for a change of mind unless required by law.
Still waiting for a refund?
If 10 business days have passed since your return was approved and your payment provider can’t locate the refund, email maximehoule100@gmail.com with your order number. Return transit time depends on where you send the parcel from; keep your tracking receipt until the process is complete.
What if my order is damaged or wrong?
Contact us promptly with the order number and clear photos of the item and packaging. We’ll work with you on a replacement or refund. These return conditions do not limit rights you have under applicable consumer law.